Quality Policy - Metals
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PLANT FACILITY
We, at Nilkamal Control Systems Pvt.Ltd. are committed for Design, manufacture and Supply of electrical control panel enclosures as per the needs and expectations of our customers to enhance customer satisfaction.
This, we will achieve through continual improvement in QMS, Manufacturing processes and product quality.
At the beginning of every financial year the management, decides objectives for the year, which become part of this manual. These are stated below.
These objectives are consistent with the Quality Policy and are measurable. Performance of the various levels/ functions is tracked against the set objectives so as to measure the effectiveness of the Quality Management System and decide improvement opportunities.
Sr.No |
Function/ dept. |
Objective |
Measurement/ Target |
Source |
Monitor/ Record by |
1 |
Sales |
To maintain sales turnover |
Rs. 60 TO 75 lacs per month. |
Monthly sales and daily reports. |
Sales |
2 |
Production |
To reduce in- |
To maintain wastage below 5 TO 6% |
Daily production reports & Del. Challans. |
Production |
3 |
Production |
Maintain average CNC Machine utilisation |
>85% |
Daily production reports |
Production |
4 |
Production |
Maintain delivery performance |
>95% average |
Dispatch plan |
Production |
5 |
Sales / Q.C./ Production |
Reduce customer complaints |
0 complaints |
Customer complaint Register |
QC / Production |
6 |
Production / QC |
Customer Satisfaction Index |
80% by year end 13- |
Customer Satisfaction Survey / report |
Sales |
7 |
Sales / Design & Development |
To develop New products |
Minimum Two new customers/products every 6 months |
Visiting new companies |
D & D |
8 |
Production |
To reduce in house rejection |
< 2% |
Daily production report |
QC / Production |